CUSTOMER POLICY

Returns and cancellations

Last updated 28 September 2026

Before an order is placed

You can ask us to stop sourcing at any time. If you paid a deposit and we have not placed the supplier order or incurred an agreed non-refundable cost, we will return the unused amount.

After an order is placed

Special-order parts are sourced for a specific vehicle. Change-of-mind cancellation may not be available after the overseas supplier accepts the order. We will tell you about any supplier cancellation cost before arranging a return where possible.

Incorrect, damaged or faulty parts

Contact us through your request page as soon as possible. Keep the packaging and provide clear photos. We will assess the supplier information, fitment details and freight damage, then explain the available repair, replacement or refund remedy.

Your legal rights

Nothing in this policy limits rights that cannot be excluded under New Zealand law, including the Consumer Guarantees Act where it applies.